Seven Oaks Family and Cosmetic Dentistry of Wesley Chapel

Reviews

• WILLIAM WOYTISEK

  Jul, 28 2018
  ★ ★ ☆ ☆ ☆
  Will this office care and treat you as actual human patient not just a number for the dentist to Bill an insurance company and make his money..for me feels like the latter when you have a cleaning scheduled that already had to be rescheduled due to work (Not the dentist fault). And because of construction and traffic you will be late..so you call the dentist while in route before the actual appointment time..nobody picks up it goes to an answer machine..you leave a message to let them know you are running late and leave your number. You show up to check in and you are greeted with "oh didn't they call you and tell you, we can't see you today, your appointment was at 9am, we have to reschedule you, and by the way you actually can't get appointment until May so let's put you on a cancellation list see about maybe April, " oh, ok, I realize I'm late that's why I called, second nobody called me back to say, sorry being late doesn't work today you have to reschedule.. listen I realize your a dentist and your time matters but so do my teeth so, Thank you, I'll gladly pay 25 dollars and get my records and see my previous dentist who is awesome but very far away for me because when I called them to let them know how long it's been since I was suppose to have my cleaning they actually seemed to care that I was concerned about taking care of my teeth and got me in for appointment within next 2 weeks...I get being punctual is important with keeping appointment times but service is as well..i will gladly drive extra 45 minutes to a dentist office where the first words would have been " Hi, how are you, we got your message and unfortunately we weren't able to return your call, we will probably need to reschedule but let me check first to see if there is anyway we can squeeze you in, because I see we already reschudeled back in November for this cleaning, "....Im doing ok and thank you so much for checking."

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